Payment policy

At Collective Threadz, we are committed to providing a secure and seamless payment experience for all our customers. This Payment Policy outlines the methods of payment we accept, how we handle transactions, and other important details regarding payments on our website.

Accepted Payment Methods

We accept the following payment options to provide you with flexibility and convenience:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

All payments are securely processed through trusted payment gateways to ensure the safety of your financial information.

Payment Security

  • Your payment information is protected using industry-standard encryption and secure payment processing.

  • We do not store full credit or debit card details on our servers. Your information is handled securely by our payment processing partners.

  • By providing payment information, you confirm that you are authorized to use the chosen payment method.

Payment Authorization

  • All payments are authorized at the time of purchase.

  • In some cases, additional verification may be required by your bank or card issuer.

  • If your payment is declined or cannot be processed, you will be notified via email and prompted to provide an alternative payment method.

Order Processing

  • Orders are processed within 1-3 business days after successful payment confirmation.

  • Once payment is authorized, your order will proceed to fulfillment and shipping.

  • The order cut-off time is 6:00 PM (local time). Orders placed after this time will be processed on the next business day.

Refunds and Payment Reversals

  • Refunds for returned items will be issued to the original payment method used for purchase.

  • Return processing time is 7 days from the date we receive your returned package.

  • Please allow additional time for your bank or card provider to reflect the refund in your account.

Contact Us

If you have any questions about payments, refunds, or billing, please contact our customer service team:

Collective Threadz
719 W Garland Ave, Spokane, WA 99205, United States
Phone: +1 509-368-9416
Email: support@collectivethreadz.shop
Business Days: Tuesday – Sunday
Business Hours: 11:00 AM – 6:00 PM